Refund policy

When you receive your item, you must check it as soon as possible following receipt and always before use. We are able to accept the return of unused products. The customer is to cover the postage cost of any returned items. You have 14 days to return your order which starts on the day after you receive the item. 

It's so simple, please email us on details of your order on oonagh.boman@btinternet.com or use our contact page. 

All items must be returned, unused and in the original packaging as when received by you. Please ensure that when you receive an item you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.

Wrong item received: We apologise if you have received the wrong item by mistake. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items: Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

Item was not received: We apologise if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.